Help Scout Integration

Is Help Scout your helpdesk provider? Identify the impact of your support team on the different stages of the user lifecycle: activation, retention and revenue.

Once the integration is activated, InnerTrends will be able to correlate the support activity with success metrics for your business.

Integration type: Server-Side

The data about support interactions is sent server-side, in real-time, from Help Scout to InnerTrends the moment a support ticket is created or updated.

Integration Method: Webhook

InnerTrends webhook endpoint:

https://babel.innertrends.com/helpscout?itk=YOUR_INNERTRENDS_TOKEN

Make sure to change 'YOUR_INNERTRENDS_TOKEN' to your project token. You can find your account token inside your InnerTrends account settings section.

Integration Details

After you log into your Help Scout account, navigate to: Manage > Apps > Webhooks and fill in the form from the image below using the above endpoint URL under the Callback URL section.

Important! Under the Events section make sure to select the following fields:

  • Conversation Created
  • Conversation Assigned
  • Conversation Customer Reply
  • Customer Created
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